Support
Get help with Next Light
Next Light is built and run by a very small team, so mail written to support gets read by the people who made the thing you're asking about.
Contact
Email support@nextlight.app with questions, bug reports, or feedback. We aim to reply within two business days.
For bug reports, the app version (Settings shows it) and a screenshot help a lot.
Quick answers
How do I delete my account?
In the app, open Settings, scroll to the Account section, and choose to delete your account. Deletion becomes permanent after a 30-day grace period. If you change your mind inside that window, write to us and we can restore it.
How do I remove my photo originals from your servers?
Full-resolution originals are deleted automatically within 24 hours of import. To remove them immediately, open Settings and tap "Delete photo originals now" in the Privacy section.
How do I stop the emails?
Every email we send has an unsubscribe link at the bottom. Alert and briefing preferences also live in the app under Settings.
How do I stop push notifications?
On an iPhone, open Settings, find Next Light under Notifications, and turn them off. On Android, long-press a Next Light notification or find the app under Settings, Apps, Notifications. The app keeps working without them.
Why haven’t I received an alert yet?
A quiet stretch is normal. An alert goes out only when a forecast genuinely resembles one of your photographs, and for many skies that is rare. The Upcoming Light tab always shows what is being watched and how close it is.
What do you do with my data?
A short, plain answer lives on the privacy page: what we collect, why, and how to delete it. No ads, no trackers, no selling data.
Curious how the whole system works? The full walkthrough is at how it works, and the data story is at privacy.